Smiley Feedback Ltd
HappyOrNot
Feedback made easy
In-the-moment feedback
Improve service = Increase revenue
Retain employees
Feedback from everyone:
customers, colleagues, patients, students, visitors, hotel guests, website users, people you email and many more.
Improving made Easy
Get the most for your business with the world’s leading feedback solution.
Easily transform feedback into usable business insights.
Uncover Pain Points
Improve experiences
Increase loyalty & referrals
Manage your brand
Reduce costs & grow revenue
The HappyOrNot Service
Measure - Monitor - Improve - Repeat
Measure
Use our globally-recognised Smiley Devices to capture high quality feedback in seconds.
Monitor
View your feedback results 24/7.
Find out what people are feeling about your service right now.
Quickly identifying pain-points.
Set targets and compare performance
Improve
Make data-driven improvements and create happier users.
Repeat
Re-measure with your improvements.
Increase loyalty and watch your costs drop and your profits grow.
Cover all touchpoints
Use our Smiley Touch and Smiley Terminal kiosks to cover your physical touchpoints. They're approachable & fun-to-use
Use our Smiley Digitals for your online touchpoints in emails, webpages, apps, WhatsApp messages, SMS messages & more
Feedback using our smileys
Smiley Terminal™
The Original
Quick & approachable
Feedback in high-traffic areas.
Smiley Digital™
Email & Online
Digital solution with instant, high-volume feedback.
